01Acceptance of These Terms
By accessing or using 1111mediagroup.com (the “Website”), you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the Website.
02Using the Website
You may use the Website for lawful purposes only. You agree not to:
- Use the Website in a way that violates any law or the rights of others
- Attempt to gain unauthorized access to the Website, its servers or related systems
- Interfere with the Website’s operation, including by introducing viruses or other harmful code
- Copy, scrape or harvest content or data from the Website using automated tools without our permission
- Submit false, misleading or spam information through our forms
03Intellectual Property
The Website and its content, including text, graphics, logos, designs, videos and software, are owned by 1111 Media Group or our licensors and are protected by copyright, trademark and other laws. You may view and share Website pages for personal, non-commercial purposes, but you may not copy, modify, distribute or republish our content without our written permission.
Client names, logos, websites and other work shown in our portfolio are displayed with permission to showcase our work. They remain the property of their respective owners. Other company names and trademarks mentioned on the Website belong to their owners.
04Information on the Website
The content on the Website is provided for general information only. Results described in case studies, reviews and examples reflect the experience of specific clients and are not a guarantee of future results. Every business is different, and outcomes depend on many factors outside our control.
05Third-Party Links and Tools
The Website may include links to, or features provided by, third parties, such as videos, scheduling tools, maps and review platforms. We do not control and are not responsible for third-party websites, content or services, and your use of them is subject to their own terms and policies.
06Disclaimers and Limitation of Liability
The Website is provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Website will always be available, error-free or secure.
To the fullest extent permitted by law, 1111 Media Group will not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of the Website.
For client services, 1111 Media Group is not liable for any indirect or consequential losses, or for loss of revenue or profit, related to our services.
07Business Hours and Communication
Our normal business hours are 9:00 AM to 6:00 PM Eastern Time. Each client designates one point of contact who approves work, requests changes and makes final decisions on behalf of their company. All approvals, reviews, changes and requests go through this person. Our work is a partnership, and both parties agree to contribute the time needed to complete each project.
08Client Responsibilities
- Provide any required text and content electronically
- Provide images, logos and other materials, unless 1111 Media Group has been hired to create or source them
- Provide timely feedback, approvals and access to the accounts and platforms needed to deliver the Services
- Make sure any materials you provide are yours to use and do not infringe the rights of others
- Make sure the information about your business, such as prices, offers, licenses and claims, is accurate and allowed in your industry
- Review and approve content and ads before they go live. You are responsible for content you approve
09Payments and Late Fees
- Your first invoice is due when you receive it. After that, invoices are due on the 1st of each month, and monthly services must be set up on autopay.
- Services start once your agreement is signed and the first payment is received.
- Payments are non-refundable because they act as a deposit for that month’s services. One-time setup fees are due up front and are non-refundable. We do not give partial-month refunds.
- If a payment is more than 15 days late, a late fee of 5% per month applies to the overdue balance, or the maximum rate allowed by law, whichever is lower. 1111 Media Group may also pause work until payment is received.
- If a client does not respond to our communications (email, written or phone messages) for more than ten (10) business days, 1111 Media Group may invoice for all work completed to date.
- If an invoice remains unpaid for more than 30 days and the client is unresponsive or makes no attempt to pay, monthly services are automatically cancelled. The client remains responsible for all balances through the end of the month of cancellation.
10Third-Party Costs
Unless your proposal says otherwise, third-party costs are separate from our fees and are paid by the client directly. These include advertising spend, software and platform subscriptions (such as email marketing platforms), domain and hosting fees, stock media and printing.
Advertising spend is paid by the client directly to the platform, such as Google or Meta, and is separate from our management fee. Management fees may be adjusted if your ad spend moves into a higher tier.
11Your Accounts and Access
Your website, domain, Google Business Profile, social media pages and advertising accounts stay in your name, and you own them. You give us the access we need to do the work. Advertising accounts we set up for you are created under your ownership and billed to your payment method. When services end, we remove our access and return any admin rights we managed for you.
12Results and Platform Rules
Marketing results depend on many factors outside our control, such as competition, budget, seasonality and changes made by search engines, AI tools and social platforms. We work hard to grow your business, but we do not guarantee specific rankings, traffic, leads or sales.
Google, Meta and other platforms can reject ads, limit reach or suspend accounts under their own rules. We will work to resolve any issue, but we are not responsible for their decisions.
13Delivery Schedule
Project timelines are based on schedule availability and on receiving content, feedback and approvals on time. We will always work to meet agreed dates, but specific delivery times cannot be guaranteed.
14Ownership of Work
Work created by 1111 Media Group for a client under an agreement is considered work made for hire. Until final payment is received, 1111 Media Group retains all rights, title and interest in the work, including designs, photography, video and other intellectual property. Upon final payment, we assign all rights, title and interest in the work to the client, who becomes its full owner. Social media and content creation assets are licensed as described in the Content Usage section below.
15Content Usage
Photos, videos, graphics and other creative assets made under our Social Media Management or Content Creation services are licensed for your organic social media use.
Using these assets in paid advertising is included when 1111 Media Group manages those ad campaigns. Using them in ads run by you or another agency, or in other marketing, requires an additional licensing fee based on the intended use, platforms, campaign length and scope.
16Portfolio and Marketing Use
Unless restricted by a non-disclosure or confidentiality agreement, or unless either party asks otherwise in writing, both 1111 Media Group and the client may publicize their business relationship, project overview and results in a positive manner, limited to press releases, industry news and normal marketing materials. The client grants 1111 Media Group permission to display its company name, logo and work in our portfolio and marketing materials to showcase our services to potential clients.
17Confidentiality
Marketing strategies, reports and materials we share with each other are confidential. Neither party will share them with third parties without the other’s written consent.
18Project Cancellation
If a client cancels a project before completion, the project will be considered complete and we will invoice for the work, time and expenses up to the date of cancellation, calculated using the rates in the original quote. If the work completed is less than the deposit paid, the client will be credited for time not yet spent.
19Video and Photo Shoot Cancellation
We require seven (7) days’ notice to cancel any in-person video or photo shoot. If a shoot is cancelled with less than seven days’ notice, 1111 Media Group may charge up to 50% of the shoot cost, plus up to 100% of any preparation time, materials and expenses tied to the shoot that cannot be reused or reimbursed. Cancellations made seven or more days before the shoot are processed without a penalty, except for any non-refundable preparation, food, travel, materials or other expenses already incurred.
20Cancellation of Significant Meetings
A “significant meeting” is a meeting of two (2) hours or more with more than one 1111 Media Group team member, such as a kick-off, brainstorming, planning or strategy session, in person or virtual. Significant meetings require seven (7) days’ notice to cancel. Late cancellations may be charged up to 50% of the meeting cost, plus up to 100% of any preparation time, food, travel, materials or other expenses that cannot be reused or reimbursed. Cancellations made seven or more days ahead are processed without a penalty, except for non-refundable expenses already incurred.
21Monthly Services
Monthly services are month-to-month, with no contracts, and continue until you cancel them. Either party may cancel at any time, for any reason, with 20 days’ written notice before the next payment is due. An email to info@1111mediagroup.com counts as written notice, and we will reply by email to confirm the cancellation.
22Pricing Lock
When your signed agreement includes a pricing lock, the prices in it stay the same for 12 months from the date you accept it, even if you add services. A pricing lock is not a 12-month contract, and you can still cancel at any time as described in Monthly Services. After a pricing lock ends, we will give you at least 30 days’ notice before any price change.
23Proposals and Estimates
Proposals and estimates are valid for 30 days from the date you receive them. Pricing is based on the scope in your proposal and may change if the scope, services or project requirements change.
24Entire Agreement, Disputes and Governing Law
Your signed proposal or agreement, together with these terms and any documents referenced in it, is the entire agreement between you and 1111 Media Group. If anything in these terms conflicts with your signed proposal or agreement, the proposal or agreement controls.
If a dispute cannot be resolved informally, both parties agree to resolve it through arbitration. These terms are governed by the laws of the State of Florida, and any proceedings will take place in Miami-Dade County, Florida, unless otherwise required by law.
If any part of these terms cannot be enforced, the rest remains in effect. Neither party is responsible for delays caused by events outside its reasonable control, such as natural disasters, power or internet outages, or platform outages.
25Changes and Contact
We may update these terms from time to time by changing the “Last updated” date above. Questions? Contact us at info@1111mediagroup.com or (305) 351-3103.
